Refund Policy
Thank you for shopping with us! We strive to ensure that you receive high-quality wigs and accessories. Please read our refund policy carefully:
- Eligibility for Refunds:
- Damaged Items: We will process a refund if the item is damaged before it is shipped to you. If you receive a damaged item, please contact us immediately with clear photos of the damage and the packing materials within 48 hours of delivery.
- Incomplete Orders: If your order is incomplete, meaning that items are missing from the shipment, please notify us within 48 hours of receiving your package. We will ensure that the missing items are sent to you or provide a refund for the missing items.
- Non-Refundable Items:
- Incorrect Length, Color, or Hairstyle: We are unable to offer refunds for wigs or accessories that do not meet your expectations in terms of length, color, or hairstyle. It is the customer’s responsibility to double-check all specifications before completing the checkout process to ensure that the items meet your preferences.
- Return Process:
- If you believe you are eligible for a refund, please contact our customer service team with the necessary details and documentation. Our team will review your request and guide you through the process.
- Contact Information:
- For any questions or to initiate a refund request, please email us at contact@nybeauty.com or use our contact form on the website.
We appreciate your understanding and cooperation. Our goal is to provide you with the best shopping experience possible. Thank you for choosing our store!
NY BEAUTY